FY 2026/27 KPI performance

Office Administration

FY2027 priorities: leave balances, IT course passes, policies and SOPs, and Board of Survey asset submissions.

Current risk focus 2 KPIs need attention

Dwight Darby

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Department Score No data 0 of 4 objectives measured

On Track 1 green KPIs

Needs Attention 2 at risk or off track

Not Started 85 awaiting verified actuals

Productivity Incentives

1 staff assessments / 0 approved / 0 approved eligible outcomes / 0 with validation issues

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Department Objectives

Actual vs target

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Performance Status

All KPI health

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On Track At Risk Off Track Not Started

Role & Individual Performance

Role Staff

Provides refreshments, pantry support, meeting service, kitchenette/bathroom supply checks, utensil collection/cleaning, mail support, and stock monitoring. Current drilldown: Shushanna Robinson.

Productivity incentive assessment for Shushanna Robinson

Strategic Objective	KPI	Target / Weight	Actual	Score	Status	Admin Action
Employee Development and Engagement	HR-verified closing annual leave balance By 31 March 2027, maintain an HR-verified annual leave balance of no more than 10 days. Agree a leave plan within 10 working days of scorecard approval, take approved leave and complete cover or handover arrangements before each absence.	10days30% weight	Not recorded	0%	Not Started	Edit in Admin
Increased Technological Utilization & Training	IT-managed course passes; IT result verified for the named employee. Complete and pass at least one assessed internal course created and managed by the IT Department by 31 March 2027. Confirm enrollment and assessment details by 31 December 2026; discuss one application of the learning with the supervisor after passing.	130% weight	Not recorded	0%	Not Started	Edit in Admin
Financial Viability	Assigned SOP task steps submitted and accepted / task steps assigned x 100. Help write the office attendant SOP for pantry and bathroom checks, refreshments, meeting service, supply requests and equipment reporting. Submit task steps by 31 December 2026 and validate the final SOP by 31 March 2027.	100%20% weight	Not recorded	0%	Not Started	Edit in Admin
Financial Viability	Observed qualifying items reported by shift end / items observed x 100. During pantry and meeting-service rounds through 31 December 2026, report 100% of obsolete or unserviceable service equipment to the supervisor by shift end, with location and condition; assist final check by 31 March 2027.	100%20% weight	Not recorded	0%	Not Started	Edit in Admin

Individual Progress

Lowest scores first

Arthlyn Drake-Shaw Administrative Officer 5 / Canteen Coordinator · 0 on track, 0 requiring attention

No data

Li-Shan Rainford Administrative Officer 5 / Canteen Coordinator · 0 on track, 0 requiring attention

No data

Reshima Hemmings Administrative Officer 4 · 0 on track, 0 requiring attention

No data

Yanique Williams Maintenance Attendant · 0 on track, 0 requiring attention

No data

Alvin Dunkley Maintenance Attendant (Plumbing/Building) · 0 on track, 0 requiring attention

No data

Dave Haynes Driver/Messenger · 0 on track, 0 requiring attention

No data

Ghisele Forrest Telephone Operator · 0 on track, 0 requiring attention

No data

Nicola Beckford-Maddan Head Chef · 0 on track, 0 requiring attention

No data

Xavier Slack Head Chef · 0 on track, 0 requiring attention

No data

Abiegail Dawson Chef · 0 on track, 0 requiring attention

No data

Saretia Miller Chef · 0 on track, 0 requiring attention

No data

Janet Miller-Grant Chef · 0 on track, 0 requiring attention

No data

Chevawn Thompson Chef · 0 on track, 0 requiring attention

No data

Delano Smith Steward · 0 on track, 0 requiring attention

No data

Tavares Biggs Steward · 0 on track, 0 requiring attention

No data

Lori-Anne Pommells Office Attendant · 0 on track, 0 requiring attention

No data

Sandra Gordon Office Attendant · 0 on track, 0 requiring attention

No data

Shushanna Robinson Office Attendant · 0 on track, 0 requiring attention

No data

Tanecia Francis Office Attendant · 0 on track, 0 requiring attention

No data

Dwight Darby Manager, Office Administration · 0 on track, 2 requiring attention

60%

Jerome Nelson Electrical/Mechanical Technician · 1 on track, 0 requiring attention

125%

Issue Detection

Corrective actions

Off Track Dwight Darby - Manager, Office Administration: Approved in-scope documents / agreed document scope x 100; drafts completed / drafts due x 100.

Gap: 50%. Close assigned draft or review comments, confirm the approver and record the issue and briefing date.

Off Track Dwight Darby - Manager, Office Administration: HR-verified closing annual leave balance

Gap: 5days. Confirm the HR leave card, agree remaining leave dates and cover, then review the projected March balance monthly.

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