FY 2026/27 Performance Suite

Office Administration KPI Dashboard

Live performance management for department objectives, role KPIs, actual vs target tracking, issue detection, coaching actions, and AI-assisted reporting.

Current risk focus 97 KPIs need attention

Maintenance Attendant 1 - Skills refreshers completed

Department Score 86.7% weighted sample performance

On Track 30 green KPIs

At Risk 81 amber KPIs

Off Track 23 red KPIs

Department Objectives

Actual vs target

Select a bar to inspect objective performance.

Performance Status

All KPI health

Select a segment to filter the performance table.

On Track At Risk Off Track

Role & Individual Performance

Role Staff

Provides refreshments, pantry support, meeting service, kitchenette/bathroom supply checks, utensil collection/cleaning, mail support, and stock monitoring. Current drilldown: Lori-Anne Pommells.

Strategic Objective	KPI	Target	Actual	Score	Status	Admin Action
Increased Technological Utilization & Training	Digital checklist completion Use a mobile/digital checklist to record pantry, bathroom, refreshment, water, and meeting-service checks for 95% of scheduled rounds.	95%	81%	85.3%	At Risk	Edit in Admin
Financial Viability	Ancillary stock availability Maintain pantry, drink, snack, water, and toiletry stock availability at 98% while reducing emergency requests through reorder alerts.	98%	93%	94.9%	At Risk	Edit in Admin
Financial Viability	Digital meeting request use Support paperless meeting requests by ensuring 90% of refreshment requests are received and confirmed through the approved digital channel.	90%	70%	77.8%	Off Track	Edit in Admin
Employee Development and Engagement	Service compliance Maintain 100% food safety, hygiene, housekeeping, and punctuality compliance during assigned service rounds.	100%	95%	95%	On Track	Edit in Admin
Employee Development and Engagement	Service satisfaction Achieve 90% satisfaction for meeting refreshment and pantry support services through quarterly feedback.	90%	86%	95.6%	On Track	Edit in Admin

Individual Progress

Lowest scores first

Abiegail Dawson Chef · 0 on track, 5 requiring attention

74.8%

Saretia Miller Chef · 0 on track, 5 requiring attention

74.8%

Janet Miller-Grant Chef · 0 on track, 5 requiring attention

74.8%

Chevawn Thompson Chef · 0 on track, 5 requiring attention

74.8%

Maintenance Attendant 1 Maintenance Attendant · 1 on track, 4 requiring attention

81.8%

Maintenance Attendant 2 Maintenance Attendant · 1 on track, 4 requiring attention

81.8%

Dwight Darby Manager, Office Administration · 1 on track, 4 requiring attention

83.2%

Maintenance Attendant - Plumbing/Building Maintenance Attendant (Plumbing/Building) · 0 on track, 5 requiring attention

83.9%

Arthlyn Drake-Shaw Administrative Officer 5 / Canteen Coordinator · 2 on track, 3 requiring attention

84.1%

Reshima Hemmings Administrative Officer 4 · 1 on track, 4 requiring attention

86.1%

Dave Haynes Driver/Messenger · 2 on track, 3 requiring attention

88.6%

Nicola Beckford-Maddan Head Chef · 1 on track, 4 requiring attention

89.4%

Xavier Slack Head Chef · 1 on track, 4 requiring attention

89.4%

Lori-Anne Pommells Office Attendant · 2 on track, 3 requiring attention

89.7%

Sandra Gordon Office Attendant · 2 on track, 3 requiring attention

89.7%

Shushanna Robinson Office Attendant · 2 on track, 3 requiring attention

89.7%

Tanecia Francis Office Attendant · 2 on track, 3 requiring attention

89.7%

Delano Smith Steward · 1 on track, 4 requiring attention

92.6%

Tavares Biggs Steward · 1 on track, 4 requiring attention

92.6%

Steward 3 Steward · 1 on track, 4 requiring attention

92.6%

Steward 4 Steward · 1 on track, 4 requiring attention

92.6%

Steward 5 Steward · 1 on track, 4 requiring attention

92.6%

Jerome Nelson Electrical/Mechanical Technician · 2 on track, 3 requiring attention

93.3%

Alvin Dunkley Electrical/Mechanical Technician · 2 on track, 3 requiring attention

93.3%

Ghisele Forrest Telephone Operator · 1 on track, 4 requiring attention

93.9%

Issue Detection

Corrective actions

Off Track Maintenance Attendant 1 - Maintenance Attendant: Skills refreshers completed

Gap: 1. Agree a corrective owner, due date, support need, and next evidence update at the monthly performance meeting.

Off Track Maintenance Attendant 2 - Maintenance Attendant: Skills refreshers completed

Gap: 1. Agree a corrective owner, due date, support need, and next evidence update at the monthly performance meeting.

Off Track Abiegail Dawson - Chef: Prepared food waste rate

Gap: 3%. Agree a corrective owner, due date, support need, and next evidence update at the monthly performance meeting.

Off Track Abiegail Dawson - Chef: Training refreshers completed

Gap: 1. Run focused Microsoft 365/data-entry coaching, simplify the register, and review missing updates weekly.

Off Track Saretia Miller - Chef: Prepared food waste rate

Gap: 3%. Agree a corrective owner, due date, support need, and next evidence update at the monthly performance meeting.

Off Track Saretia Miller - Chef: Training refreshers completed

Gap: 1. Run focused Microsoft 365/data-entry coaching, simplify the register, and review missing updates weekly.

Off Track Janet Miller-Grant - Chef: Prepared food waste rate

Gap: 3%. Agree a corrective owner, due date, support need, and next evidence update at the monthly performance meeting.

Off Track Janet Miller-Grant - Chef: Training refreshers completed

Gap: 1. Run focused Microsoft 365/data-entry coaching, simplify the register, and review missing updates weekly.

AI Driven Reporting

Rule-based until enabled in Admin

Ready to generate a management report from the live KPI data.